Returns Policy

At OOA Emporio Pvt Ltd, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your purchase, we offer a hassle-free return policy to make your shopping experience worry-free.

Return Process:

  1. Contact Us: Please reach out to our dedicated support team via email at support@ooaemporio.com within 48 hours of receiving your order to initiate the return process. Kindly provide your order details, including the order number and reason for the return.
  2. Return Authorization: Once your return request is received, our support team will assess your request and provide you with a Return Authorization (RA) number and further instructions on how to proceed with the return.
  3. Pack and Ship: Securely pack the item(s) you wish to return in their original packaging, ensuring they are in their original condition with all tags attached. Include the RA number provided by our support team on the package. Ship the return package to the address provided in the return instructions.
  4. Return Processing: Once we receive your returned item(s), our team will inspect them to ensure they meet our return eligibility criteria. Returns will be processed within 12 hours from the time of delivery to our facility.

Return Eligibility:

  • Items must be returned in their original condition, unworn, unwashed, and with all original tags attached.
  • Returns must be initiated within 12 hours of receiving your order.
  • Personalized or customized items are not eligible for return unless they arrive damaged or defective.

Refunds:

  • Upon successful inspection and approval of your return, a refund will be issued to the original payment method used for the purchase.
  • Please note that shipping fees are non-refundable.
  • Refunds may take up to 5-7 business days to reflect in your account, depending on your financial institution.

For any further assistance or inquiries regarding our return policy, feel free to contact our support team at support@ooaemporio.com. We are committed to providing prompt and courteous assistance to ensure your satisfaction with every aspect of your shopping experience at OOA Emporio Pvt Ltd.

Visit our website for more information about our products and services.

Thank you for choosing OOA Emporio Pvt Ltd. We appreciate your business!

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Exchange Policy

At OOA Emporio Pvt Ltd, we strive to ensure your complete satisfaction with every purchase. In the event that you need to exchange a product, please review our Exchange Policy below:

  1. Eligibility for Exchange:
    • Only products that are unused, unworn, and in their original condition with all tags intact are eligible for exchange.
    • Exchanges are subject to stock availability.
  2. Exchange Procedure:
    • To initiate an exchange, please contact our support team via email at support@ooaemporio.com within 24 hours of receiving your order.
    • Clearly mention your order number, the product you wish to exchange, and the reason for exchange in your email.
    • Our support team will guide you through the exchange process and provide you with further instructions.
    • Exchanges will be processed within 12 hours from the time of delivery of the original order.
  3. Exchange Terms:
    • Exchanges will be processed for the same product or an alternate product of equal or lesser value, subject to availability.
    • Any price differences between the exchanged products will be settled accordingly.
    • Shipping charges for the exchanged product may apply, depending on our shipping policy.
    • Customized or personalized products are not eligible for exchange unless there is a manufacturing defect.
  4. Conditions for Exchange:
    • The exchanged product must be returned in its original packaging, with all tags intact.
    • Products damaged due to misuse, negligence, or improper handling are not eligible for exchange.
    • OOA Emporio Pvt Ltd reserves the right to reject any exchange request that does not meet the specified eligibility criteria.
  5. Refund Policy:
    • Exchange will be processed in the form of a replacement product. Refunds will not be issued for exchanges unless the exchanged product is out of stock.
  6. Contact Us:
    • For any further queries or assistance regarding exchanges, please reach out to our support team at support@ooaemporio.com or visit our website at https://ooaemporio.com.

By making a purchase with OOA Emporio Pvt Ltd, you agree to abide by the terms and conditions outlined in this Exchange Policy. We appreciate your trust in our products and services and are committed to providing you with a seamless shopping experience.

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